Contact Us
Questions, corrections, feedback on a review — we want to hear them. The team behind springboardresearch.com researches and evaluates new sweepstakes casinos for US players, and keeping that coverage accurate depends partly on what readers tell us. Use the details below to get in touch.
How to Reach Us
The fastest way to contact us is by email:
We aim to respond to every message within 48 hours on business days. If your query is detailed — for example, a factual correction with supporting evidence — it may take a little longer while we look into it properly.
What We Can Help With
- Factual corrections — If something in one of our reviews is out of date or inaccurate, let us know. Include the page URL and the specific claim so we can check it quickly.
- Reader feedback — If you have experience with a platform we cover and think our assessment is missing something important, we'd like to hear it. Reader input helps keep our write-ups grounded.
- Editorial questions — If you want to understand how we assess sweepstakes casinos, how we handle commercial relationships, or how our ratings are formed, ask away.
- General queries about the sweepstakes model — We cover the dual-currency model, prize redemption, and state-by-state availability in our reviews. If something isn't clear, we're happy to point you in the right direction.
What We Are Not Able to Help With
We are an independent comparison and review site, not an operator. That means we cannot:
- Access your account on any sweepstakes casino platform
- Process or expedite prize redemptions on your behalf
- Resolve disputes between you and an operator
- Provide legal or tax advice about sweepstakes participation or prize winnings
For account issues, contact the platform's own support team directly. If you need general guidance on responsible play, our responsible gambling page covers the resources available to US players.
Commercial and Partnership Enquiries
We do not accept payment for editorial rankings or positive reviews. Our assessments are editorially independent. If you represent a sweepstakes casino operator and have a factual query about how your platform is covered — or believe a detail in our review needs correcting — email us at the address above and mark the subject line clearly.
We will not respond to requests to alter rankings or ratings in exchange for commercial consideration.
About the Team
Our reviews are written and maintained by Whitney Caldwell and the wider editorial team at springboardresearch.com. We research platforms available to US players, verify their terms, and update coverage when conditions change. You can read more about our approach and editorial standards on our About Us page.
We also maintain a Terms and Conditions page that sets out the scope and limitations of the information published here.