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110 results in Reports

  • Waves

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: CRM Suite Customer Service Solutions, Q3 2012

    How The Top 18 Solutions Stack Up

    Kate LeggettJuly 11, 2012

    During the past five years, the customer service capabilities of customer relationship management (CRM) suite solutions have greatly matured as vendors have focused on solidifying the foundational...

    • Downloads: 60

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: CRM Suites For Midsize Organizations, Q3 2012

    The 18 Providers That Matter Most And How They Stack Up

    William BandJuly 10, 2012

    During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise in...

    • Downloads: 66

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: CRM Suites For Large Organizations, Q3 2012

    The 17 Solutions That Matter Most And How They Stack Up

    William BandJuly 09, 2012

    During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise in...

    • Downloads: 150
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Point Of Service, Q2 2012

    Fujitsu, Oracle, and Wincor Nixdorf Lead, With Epicor, Micros, Microsoft, NCR, SAP, And Torex Close Behind

    George LawrieJune 27, 2012

    In Forrester's 70-criteria evaluation of point-of-service (POS) vendors, we identified the 10 significant solution providers in this category — Epicor Software, Fujitsu, NCR, Microsoft, Micros...

    • Downloads: 85
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Self-Service Business Intelligence Platforms, Q2 2012

    Six Leaders And Six Strong Performers Compete For A Share Of The End User BI Market

    Boris EvelsonJune 12, 2012

    In Forrester's 31-criteria evaluation of self-service business intelligence (BI) vendors, we found that IBM, Microsoft, SAP, SAS, Tibco Software, and MicroStrategy led the pack due to the breadth of...

    • Downloads: 702
    • Rating:

  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: BPM Training And Certification Programs, Q2 2012

    Stevens Institute of Technology, BPMInstitute.org, and BPTrends Associates Lead, Queensland University of Technology Close Behind

    Clay Richardson, Claire SchooleyMay 31, 2012

    Lack of sufficient business process skills continues to dog progress and momentum for enterprisewide business process management (BPM) initiatives. And when business process professionals turn to the...

    • Downloads: 45

  • For CIO Professionals

    Report:The Forrester Wave™: Activities Streams, Q2 2012

    The Five Top-Of-Mind Streams And How They Stack Up

    Rob KoplowitzMay 17, 2012

    In Forrester's first 19-criteria evaluation of activities streams vendors, Forrester identified the five significant players — Neudesic Pulse, Salesforce Chatter, Socialcast by VMware...

    • Downloads: 73
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Enterprise Client Management Suites, Q2 2012

    Symantec And CA Technologies Lead, With LANDesk Software, IBM, And Microsoft Close Behind

    David K. JohnsonMay 16, 2012

    In Forrester's 62-criteria evaluation of client management suite vendors, we identified the 10 significant solution providers in this category — BMC Software, CA, Dell, Hewlett-Packard, IBM,...

    • Downloads: 132
    • Rating:

  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Managed Print Services, Q2 2012

    Vendors Move Toward Mature Service Offerings

    Craig Le ClairMay 10, 2012

    While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

    • Downloads: 68
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Digital Asset Management For Customer Experience, Q2 2012

    OpenText And Autonomy Lead The Rich Media Management Pack, With ADAM Software And Adobe Close Behind

    Stephen Powers, Anjali YakkundiMay 09, 2012

    The digital asset management (DAM) market is fragmented and in flux. With a myriad of vendors offering anything and everything under the name "DAM," application development and delivery (AD&D;)...

    • Downloads: 160
    • Rating:

  • For Interactive Marketing Professionals

    Report:The Forrester Wave™: Interactive Attribution Vendors, Q2 2012

    Visual IQ, Adometry, And ClearSaleing Lead The Category

    Ari OsurApril 30, 2012

    In Forrester's 45-criteria evaluation of interactive attribution vendors, we identified and analyzed the eight significant providers in this category — Adobe, Adometry, C3 Metrics,...

    • Downloads: 90
    • Rating:

  • For Customer Intelligence Professionals

    Report:The Forrester Wave™: Cross-Channel Attribution Providers, Q2 2012

    Visual IQ Surfaces At The Top Of A Relatively Immature Market

    Tina MoffettApril 30, 2012

    In Forrester's 67-criteria evaluation of cross-channel attribution vendors, we found that Visual IQ led the pack because of its expertise in cross-channel attribution methodology, reporting, and...

    • Downloads: 65

  • For Customer Intelligence Professionals

    Report:The Forrester Wave™: Enterprise Listening Platforms, Q2 2012

    How Nine Vendors Stack Up In A Constantly Changing Market

    Zach Hofer-ShallApril 24, 2012

    In Forrester's 64-criteria evaluation of enterprise listening platforms vendors, we found that Radian6 and Visible Technologies lead the pack because of their variably functional dashboards and...

    • Downloads: 131
    • Rating:

  • For Security & Risk Professionals

    Report:The Forrester Wave™: Managed Security Services: North America, Q1 2012

    The Nine Service Providers That Matter Most And How They Stack Up

    Ed FerraraMarch 26, 2012

    In Forrester's 60-criteria evaluation of the North American managed security services market, we identified the nine significant service providers in this category — AT&T;, CSC, Dell...

    • Downloads: 117
    • Comments: 10
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Enterprise ETL, Q1 2012

    Informatica, IBM, Oracle, SAP, SAS, Ab Initio, And Talend Lead, With Pervasive, Microsoft, And iWay Close Behind

    Noel YuhannaFebruary 27, 2012

    In Forrester's 60-criteria evaluation of enterprise extract, transform, and load (ETL) vendors, we found that Informatica, IBM, Oracle, and SAP maintain leadership positions thanks to their ability...

    • Downloads: 115
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:The Forrester Wave™: Global Commerce Service Providers, Q1 2012

    SapientNitro, Deloitte, And IBM GBS Lead, With A Strong Pack Of Contenders Close Behind

    Brian K. Walker, Peter SheldonFebruary 24, 2012

    In Forrester's 72-criteria evaluation of the top 12 global commerce service providers (GCSPs), we found that SapientNitro, Deloitte, and IBM Global Business Services (GBS) led the pack with their...

    • Downloads: 103
    • Rating:

  • For Customer Intelligence Professionals

    Report:The Forrester Wave™: Loyalty Program Service Providers, Q1 2012

    Epsilon And Kobie Marketing Lead, With Brierley+Partners And Aimia Close Behind

    Suresh Vittal, Emily MurphyFebruary 16, 2012

    Companies turn to loyalty program service providers for support across the loyalty value chain — from program strategy, technology, and program management to creative, fulfillment, and...

    • Downloads: 52
    • Rating:

  • For Security & Risk Professionals

    Report:The Forrester Wave™: Risk-Based Authentication, Q1 2012

    The Six Vendors That Matter Most And How They Stack Up

    Eve Maler, Andras CserFebruary 15, 2012

    In Forrester's 16-criteria evaluation of risk-based authentication vendors, we identified the six significant vendors in this category — CA Technologies, Entrust, iovation, RSA, Symantec, and...

    • Downloads: 53

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Enterprise Hadoop Solutions, Q1 2012

    Amazon Web Services, IBM, EMC Greenplum, MapR, Cloudera, And Hortonworks Lead This Emerging Market, With Seven Others Serving Key Niches Close Behind

    James Kobielus G.February 02, 2012

    In Forrester's 15-criteria evaluation of enterprise Hadoop solution providers, we found that in the Leaders category, Amazon Web Services led the pack due to its proven, feature-rich Elastic...

    • Downloads: 86
    • Comments: 1
    • Rating:

  • For Customer Intelligence Professionals

    Report:The Forrester Wave™: Cross-Channel Campaign Management, Q1 2012

    How Eleven Vendors Tackle A Mature, Yet Rapidly Evolving, Category

    Robert BrosnanJanuary 31, 2012

    In Forrester's 81-criteria evaluation of cross-channel campaign management (CCCM) vendors, we identified, researched, and scored 12 products from 11 providers: Alterian, Aprimo, ExactTarget, IBM,...

    • Downloads: 113
    • Rating:

  • For Interactive Marketing Professionals

    Report:The Forrester Wave™: US Digital Agencies — Mobile Marketing Strategy And Execution, Q1 2012

    The Nine Agencies That Matter Most And How They Stack Up

    Melissa ParrishJanuary 27, 2012

    In Forrester's 37-criteria evaluation of US digital agencies with mobile marketing services, we identified the nine significant agencies in this category — AKQA, iCrossing, Ogilvy, Possible...

    • Downloads: 73
    • Rating:

  • For Interactive Marketing Professionals

    Report:The Forrester Wave™: Email Marketing Vendors, Q1 2012

    Responsys, ExactTarget, And Experian CheetahMail Lead The Market

    Shar VanBoskirkJanuary 20, 2012

    In Forrester's 37-criteria evaluation of email marketing vendors, we identified the six significant providers in this category — Epsilon, ExactTarget, Experian CheetahMail, Responsys,...

    • Downloads: 70

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Integrated SOA Governance, Q1 2012

    Software AG, Progress Software, IBM, And SOA Software Lead; Oracle, WSO2, And Tibco Software Have Strong Solutions

    Randy HeffnerJanuary 17, 2012

    In Forrester's 121-criteria evaluation of integrated service-oriented architecture (SOA) governance vendors, we found that Software AG, Progress Software (Progress), IBM, and SOA Software lead the...

    • Downloads: 44
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: SOA Service Life-Cycle Management, Q1 2012

    Software AG, Progress Software, And SOA Software Lead; IBM, Oracle, HP, And WSO2 Have Strong Solutions

    Randy HeffnerJanuary 06, 2012

    In Forrester's 55-criteria evaluation of service-oriented architecture (SOA) service life-cycle management (SLM) vendors, we found that Software AG, Progress Software, and SOA Software lead the pack....

    • Downloads: 41
    • Comments: 2
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Data Virtualization, Q1 2012

    Informatica, IBM, Composite Software, And Denodo Technologies Lead, With SAP, Microsoft, Oracle, Stone Bond, And Red Hat Close Behind

    Noel Yuhanna, Mike GilpinJanuary 05, 2012

    In Forrester's 53-criteria evaluation of data virtualization — also known as information-as-a-service (IaaS) — vendors, we found that Informatica, IBM, Composite Software, and Denodo...

    • Downloads: 100
    • Comments: 1
 
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