Forrester

Why Read This Report

Application development professionals can learn about one path to a Lean approach from Ci&T;, a Brazil-based midtier systems integrator that during the past four years has transformed its approach to solution delivery using Agile methods. Ci&T;'s journey to Lean was not easy — it started with a very visible failure. Ultimately, Ci&T;'s Lean approach is twice as productive as its original approach based on the Rational Unified Process, producing higher-quality software and greater customer satisfaction. Learning from its original failure, Ci&T; built out a Lean culture coupled with an Agile delivery model that provides almost double the productivity as well as increases in both quality and customer satisfaction. Internally, Ci&T; concentrates on Lean principles to build a strong firm that focuses on people, process, and measurement while supporting change. Externally, rather than delivering project deliverables to a plan, Ci&T; engages with clients using value management and frequent delivery to ensure customer success.